EPoS - Fixing Receipt/Printing Problems

EPoS - Fixing Receipt/Printing Problems

Quick Intro

This article explains how to troubleshoot and resolve common printing problems in the Havenstar EPOS app. Typically, EPOS is connected to a thermal till printer, which is used to print receipts, red diesel declarations, and X- and Z-read totals.


Diagnostic Steps

Is The Printer Working?

Check that the printer is plugged in, switched on and loaded with paper. Usually, there will be a light to show that it's on. If it has a paper feed button, test that and make sure that printer paper feeds out correctly.

If this isn't working, the printer itself may be defective.

Is The Printer Installed?

Check that the printer is connected to the till machine, and installed and shows up correctly in the Windows Printer settings. From here, you can also print a test page. Try this, and make sure the test page prints out correctly.

If not, you may need to (re)install it. Windows should be able to detect and install most common till printers on its own.

Is The Correct Printer Selected in Havenstar EPOS?

Open the Admin screen in Havenstar EPOS and check the printer selection in the top-left. Make sure the correct printer is explicitly select. If "Use Default" is selected, make sure that the printer is set as the Windows Default Printer in the Windows Printer settings.

Is The Receipt Copies Setting Set To Zero?

If it's only receipts that are not printing (i.e. x-reads are working ok), then it's possible that EPOS is set to not print receipts by default. Open the Admin screen in Havenstar EPOS and check the Receipt Copies setting in the bottom-right. If the number is zero, then you won't automatically get a receipt after each sale. Change the setting to 1 or more, depending on how many copies you'd like for each sale. Refer to the relevant article for more details.




The Havenstar logo.

    • Related Articles

    • EPoS - Changing How Many Receipt Copies Are Printed

      Quick Intro Just like in the main Havenstar app, Havenstar EPOS can be configured to automatically print a receipt after completing a sale. The most typical set-up is to print one copy automatically, but this can be increased to two (or even more) ...

    • Printer and Printing Preferences

      Quick Intro Havenstar allows users to define their own printing preferences for various document types, including which printer to use, and how many copies to print each time. This article describes how to change these preferences. Where To Find It ...

    • Entering Payments - Quick Receipt Function

      Quick Intro Previously, entering a payment/receipt into Havenstar to pay off an outstanding Invoice was a multi-step process, involving creating the receipt, and then separately allocating it to transaction(s) as necessary. Now, this action can be ...

    • Havenstar Reference Guide - EPOS Module

      The attachment takes you to the full version of the manual so you can print a copy as required.  To view the manual, select the tab Attachment and you will then see the link to the file. 

    • Reset an EPoS Password (System Administrator Only)

      Quick Intro If a user cannot access EPoS because they do not know their current password or they were never issued one, a system administrator can reset the user's EPoS password within Havenstar. Where To Find It Navigate to the Set Up Users menu (or ...