Reset an EPoS Password (System Administrator Only)
Quick Intro
If a user cannot access EPoS because they do not know their current password or they were never issued one, a system administrator can reset the user's EPoS password within Havenstar.
Where To Find It
Set an EPoS Password for a User
- Open Set Up Users, select the user you'd like to set the new password for and click Password
- Select Change EPoS Password
- Leave the Old Password field blank
- Enter and confirm a new password
- Click Change
- Advise the user to restart the EPoS application for the change to take affect
If you'd just like to clear a user's password, instead of step 4, just click No Password then continue with the steps above.
Creating a new EPoS password
Notes & Tips
- Only system administrators can clear an unknown EPoS password.
- Users cannot reset an unknown EPoS password themselves (but can if the old password is known).
- Selecting No Password only removes the existing password; it does not create a new one.
- After clearing the password, create a new password immediately to maintain account security.
- Restart the EPoS application after changing the password to ensure the update is applied.
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