Extending a visitor stay

Introduction

This article covers the various options for extending the stay of a visiting (transient) boat. You will need to know which menu the Visitor Payment command is on.

If a visitor (transient) needs to extend their stay, and you can still accommodate them in the marina, then follow the most suitable process depending on previous circumstances.

1. Select the correct boat using Quick Search (F2), enter the name.

Or

2. If the Visitor was not invoiced on arrival, then the Departure process will capture the total number of days and allow you to add electric and water charges. Therefore, there is no action until the boat departs.

Or

3. If the Visitor was invoiced for the period of stay on arrival, depart the boat in the normal way. The Visitor Payment screen displays and shows the total number of nights of the stay and the number still to be invoiced. So, if the stay was for 7 nights and 2 were previously invoiced, then the number of nights to invoice = 5. Check this is correct.

Or

4. Alternatively, if a customer paid on arrival and wants to extend their stay prior to departure and pay, follow these steps.

a.       Select the boat using Quick Search (F2), enter the name.

b.       From the menu select Visitor Payment.

c.       Change the period of stay field to the new departure date.

d.       The stay reflects the total number of nights stay, and the invoice days is the number of nights extended. For example: total stay now 7 nights, 5 previously invoiced so 2 outstanding.

e.       Click Next.

f.        Raise invoice – Yes. 

g.       Print Invoice screen – click Print.

h.       If receipting money, then enter Amount paid, How paid, and Reference – initials and click OK.

 

Print Invoice – Yes, for a hard copy of the invoice or Email if set.

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